Ontario’s Inspector General of Policing has found officers in Niagara failed in their duty to provide adequate policing when a 911 operator decided not to send anyone to investigate a silent call.
The report stems from a call in the early hours of Aug. 30, 2024.
On that day, Ralph Buerger made a 36-second call to 911, desperate for emergency medical help to be sent to his Welland, Ont., home.
Ralph, 59, was having a heart attack and couldn’t speak when the call connected. The 911 operator ultimately categorized the interaction as a “silent call,” choosing not to initiate a wellness check to the address the number was traced to.
The next morning…
Read the full article at GLOBALNEWS.CA
