Complaining about NYC’s airports is a local pastime — but how bad are they, really?
A new J.D. Power survey found that while overall passenger satisfaction at U.S. and Canadian airports is on the rise, the news here at home is more of a mixed bag.
According to the numbers, overall scores have improved significantly — up by 10 points on a 1,000-point scale in 2025. This growth is attributed to airport improvements and a major shift in how food, beverage, and retail offerings are curated.
“Even though we’re seeing record numbers of travelers, many of whom are dealing with delays and cancellations, passengers are still enjoying their airport experiences,” Michael Taylor, managing director of travel, hospitality, and retail at J.D. Power, said in a written statement.
“Improvements in airport facilities and a growing trend of bringing local culture into terminals have been major contributors to this increase in satisfaction,” Taylor said.
New York City, home to some of the busiest airports in the world, isn’t exactly getting rave reviews, however.
John F. Kennedy International Airport (JFK) performed decently enough, securing 4th place among the top ten larger, or “mega” airports.
The less-than-embarrassing ranking reflects the airport’s ongoing improvements, including expanded terminal spaces, smoother security processes, and some upgraded dining options.
However, JFK still struggles with long wait times and crowding, which is common for major transit hubs.
Meanwhile, LaGuardia Airport (LGA), categorized a step down as simply a “large” airport for purposes of the survey, apparently continues to be a pain point for passengers — despite rave reviews elsewhere for its massive makeover in recent years. LaGuardia ranked 17th out of 27 large airports, indicating room for improvement in its services and facilities.
Two rivers away, the much-maligned Newark Liberty International Airport predictably found itself in a far less favorable position — finishing last among the “mega” airports in the study.
Despite the addition of a sprawling new terminal and ongoing renovation projects promising a better tomorrow, struggling Newark, where flyers suffered due to widespread cancellations earlier this year, continues to face high passenger volume, congested terminals, and longer wait times — dragging overall satisfaction scores down.
As for the top “mega” airport in the country, that honor went to Minneapolis-Saint Paul International Airport — for the second consecutive year. It was followed by Detroit Metropolitan Wayne County Airport in second place, and Phoenix Sky Harbor International Airport in third.
A tier down in the “large” airport category, John Wayne Airport in Orange County, Calif., also maintained its top position. Tampa International Airport and Dallas Love Field rounded out the top three.
Among “medium” airports, Indianapolis International Airport remains the gold standard for the fourth year in a row. It was followed by Ontario International Airport in Ontario, Calif. and Buffalo-Niagara International Airport in Western New York.
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