Updated ,first published
State school teachers have been told not to restart their computers after a software glitch locked them out of their own online learning materials and roll-call programs on Monday morning.
The Department of Education would not say how many of Queensland’s 1266 state schools were affected, but a spokesperson said the issue was “intermittent”, affecting staff on an individual basis.
“Schools are communicating with parents and carers where needed by other means,” the spokesperson said.
In some classrooms, teachers were forced to use personal devices, including mobile phones, to get through their roll-call and lessons.
The department said the issue occurred with one of its security systems – provided through Telstra – but was not the result of a cyberattack and did not pose a security threat.
The glitch rendered the schools’ internal software unreachable on some devices, and appeared on previously unaffected devices after they rebooted.
Technicians from the Education Department and Telstra worked to restore access to affected computers on Monday, finding a second technical issue had also been hampering access across the state at the same time.
The two issues worked together, and countered a fix made by the department earlier in the day.
About 3pm the department began rolling out a second fix.
Although the department warned teachers and school staff to avoid shutting down their computers, it advised teachers to begin restarting devices that had not been restored.
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